MZMaksym ZakharovPM · PO
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Operations / Process Automation

I examine real workflows, identify manual work and build a connected process. I validate the effect in operation, across courier delivery, SaaS and AI tools.

Delivery time on one route · R/Engine
−62.5%
Districts in real use · R/Engine
5
Months of operations · XCloudPro
18+

What I can own

  • Map the existing workflow

    Trace work from assignment to completion and identify manual steps, duplication and bottlenecks.

  • Define a success measure

    Record the initial workflow and the measure used to evaluate the change.

  • Redesign the workflow

    Connect fragmented actions into a clear process with progress recovery and completion tracking.

  • Automate recurring work

    Connect data and systems through integrations and turn repeated actions into product features.

  • Apply AI to a concrete task

    Define action boundaries and result verification, informed by RAG and local-agent experience.

  • Validate in real operations

    Run the workflow in actual conditions, compare outcomes and fix navigation, UX and recovery issues.

How this worked in practice

R/Engine · logistics and delivery

Replaced a static map and manual address lookup with one mobile workflow. Connected import, stop optimization, navigation and completion tracking; validated the effect while working as a courier.

Result

4 h+ without Route Engine → 1 h 30 min with the current version (−62.5%); a further −24% from July Beta to October Production (1:59 → 1:30). Used across five districts, tested on iPhone and Android.

X-BOT · community SaaS

Converted recurring requests into automation modules: payments, Steam linking, VIP synchronization and an AI RAG FAQ.

Result

50+ paying clients, ≈50 modules and 12 months of commercial support.

Local AI Agent · automation

Designed a local-agent task cycle: repository analysis, bounded changes and mandatory result verification. Validated it against internal scenarios.

Result

7 documented internal PASS scenarios from 13–14 September 2026.

XCloudPro · web and game hosting

Developed service ordering and paying-client support; diagnosed unavailable sites, logs and MySQL connection issues.

Result

18+ months of commercial operations, since March 2025.
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