SAAS · X-BOT · 2024–2025
Recurring requests → reusable capabilities.
- TASK
- Customers repeatedly needed integrations, configuration and additional functions.
- DECISION
- Identified shared workflows, defined requirements and turned them into configurable modules. Validated updates and supported the product after release.
- OUTCOME
- ≈50 modules · returning customers and repeat sales · around 12 months of commercial support.